Returns and Trade-ins

Return Policy

The most important thing is that you are happy with your bowl. I do my best to clearly communicate a bowl’s characteristics. ‘WYSIWYG’ (what-you-see-is-what-you-get!). If for some reason you are not happy with any bowl you buy from a listing on the website feel free to return it soon after you buy it. You can trade it in or get a cash refund – so long as the bowl is in the same shape I sold it to you. We won’t refund shipping and insurance, just the cost of the bowl. No returns after 25 days. If you paid using a credit card and receive a refund the credit card companies charge us about 4%.  Same ~4% with PayPal, they used to refund their charges but no longer do.  For small returns, under $250, we’ll absorb the cost. For larger ones we will deduct 4%.

Sets and custom selected bowls are different. They are subject to a 25% restocking fee for the time invested in working with your request. It takes a lot of work and attention to assemble a set.

All merchandise on orders over $500 or outside the USA are subject to a restocking fee of 10%.

Shipments to outside the US are subject to an additional 5% fee plus any charges we have to pay for receiving the merchandise back.

On refunds in currency other than $USD currency exchange charges will accrue to the customer.

There is no refund on certificates, the cost of those is primarily labor.

Mallets and accessories are subject to the same rules as above. We will not accept accessories that have evidence of use. If a stick or wand has score marks on it, it is yours.

Return Instructions: Your least expensive tracked option will most likely be priority mail. Pack well and insure for  the full value including postage. As the return is a PO Box DO NOT send signature required.

Mailing address for returns via US postal service including priority mail: PO Box 3971 Santa Cruz, CA 95063 USA. For UPS or Fed-Ex returns: 1146 Soquel Ave.  Unit 3971 Santa Cruz, CA 95062 USA

Shipping Damage

In my many years of selling singing bowls I’ve had only a couple of returns because of damage. I’m a believer in bullet proof packing and the bowls really aren’t terribly fragile anyway. Still occasionally one gets run over by a forklift. If a bowl or ringer does show up broken, I’d replace it and pay the additional shipping cost. Please send photos of the packaging and the damage. I may need the merchandise plus the box and all the packaging back, depending on the way the insurance claim goes.

Trade-ins

Say you’ve had a bowl for a while and for some reason you want something different. You can return the bowl (or bowls) to us for credit towards others. The bowl does need to be in the same condition – so if you’ve been polishing it you can’t send it back.  We will credit you against the cost of other bowls as follows:

90% credit for bowls traded in up to 90 days of purchase
75% credit 3 months to one year
50% credit over one year

Refused Packages

If for some reason you refuse to accept a package (other than for visible damage – see those policies above) we will treat it as a return. You are entitled to a refund, however it will be less than your original payment. First of all shipping will not be refunded. If the carrier charges additional shipping for returning the package to us we will also deduct hat amount from the refund. Finally we  will charge a “this is a hassle” fee of 10% (aka a “restocking fee”). Custom assembled sets will have 25% deducted.

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